Our team has been working hard to release several new, innovative features to increase efficiency and business success for small businesses.
Today, we’re announcing two updates to our features that make it even easier to automate more of your small business tasks and cut back on interruptions, and sharing a new product we built that is now available!
Zapier Integration (Beta)
Our Zapier integration gives businesses the ability to integrate their Abby Connect account with thousands of online platforms, all through one tool. With Zapier you can automate workflows, without the need for a developer! That’s right – NO CODING NECESSARY!
You can choose to create leads, send emails, generate tasks, and so much more by using Zapier and Abby Connect with common CRMs (like Hubspot or Salesforce), Google Docs, email marketing programs, Slack, Teams, and many more!
Our Zapier integration is currently in Beta and is for current clients only. In order to access our App in Zapier, please contact your Abby Connect CSM.
Call Blocking
You asked – we listened! To help you conserve minutes and stop unwanted or persistent/aggressive callers, we’ve added the ability for you (or your Customer Success Manager) to block certain phone numbers from calling your Abby Connect assigned phone number. You can update your block list directly through your online portal!
Live Chat Services Launch
Abby Connect maintains our commitment to helping small businesses grow through quality customer service that impresses your clients and helps convert new business. As the times and technology change, so do the ways in which consumers communicate with businesses.
87% of consumers think brands need to do more to provide a seamless experience.
So we’ve worked diligently to offer you an additional service where your Abby team can also answer your website chats and text messages, and, we provide the technology for you! If increasing leads is a priority for you, check out our new services and try a 14-day free trial.
79% of businesses said that implementing live chat resulted in increased customer loyalty, sales, and revenue.
Don’t get caught behind your competition! Convert more of your website visitors at the time they are most interested in your business and services.
Pricing Update
Abby Connect takes pride in being a leader in the customer service industry and we sincerely appreciate all the loyalty and support you’ve given us. Like you, we are always looking to grow our business and in doing that, we are able to increase what we can offer to yours.
In the last year, we improved our servers and backup systems, launched updates to our mobile app, and changed our office to accommodate COVID safety measures so our receptionists didn’t have to work from home, and we could continue offering you high-quality, consistent service during the height of the pandemic. Despite all the challenges over the last 20 months, we continue to successfully invest in the elite training and the genuine employee happiness that you hear delivered on each and every call.
To continue to evolve and grow these services while increasing the value we bring your company, we must take meaningful steps to expand our investments by raising prices occasionally.
Going into effect on October 22, 2021, our new live receptionist pricing will be:
- 100-minute package at $329 ($3.29/min overage)
- 200-minute package at $579 ($3.29/min overage)
- 500-minute package at $1,380 ($2.76/min overage)
We want to make sure you are taking full advantage of all our features and are on the best plan for your business needs. If you have any questions about the new features and services described above or pricing — please reach out to us anytime!
We also wanted to take a minute to remind you about a few features you might not be using that you could take advantage of:
- Outbound calling
- Receptionist messages sent to you via text
- Our mobile app, from which you monitor your account, and call and text from your business #
- Free call recordings, including double-sided (by request)
We appreciate your continued support, and look forward to continuing to grow with you and your company in the years to come!
