The Abby Way is Our Core

Our mission is to serve as a premium solution for clients’ frontline team, consistently providing unparalleled customer-centric experiences.

Being Committed and Driven to Excellence

Have grit, don’t quit
Be early, be ready, and be confident
Leverage your desire to succeed in everything you do

Always Doing the Right Thing

Think of the win-win, be collaborative not competitive
Do what’s best so you feel proud, not regretful
Practice tone, tact and timing when approaching problems

Having a Growth-Oriented Mindset

Personal growth by embracing mistakes and failing forward
Company growth by adding value with every interaction
Community growth by developing new skills, ideas or habits and teaching others what you’ve learned

Having a Warm, Friendly, Positive Attitude

Make your positive attitude contagious
Enjoy making someone’s day
Give others encouragement, energy and enthusiasm

Taking ownership and going above and beyond

Be accountable, don’t blame others and own your part in every situation
Know that your contribution to the company matters
Be proactive, solution-oriented, and go the extra mile

Being Humble

Mutual respect and learning
Inclusive Leadership
Balanced Confidence

How We Got Started

Abby Connect is a family-owned business and while it has changed a lot over 15 years, family is still at it’s core. Our founding family believes that exceptional customer service will ensure clients capture more opportunities and convert more prospects to clients. They also maintain that having tight-knit company culture which emphasizes team building and personal development, will extend into creating a better service for clients.

The Abby Way

We value our culture and encourage communication, growth, and teamwork by using our core values as a guide. We’re professional, reliable, and relatable. Our team knows that connecting and empathizing on a personal level is the foundation for establishing trust and confidence within callers. With this in mind, we invest our time in making sure we embrace the human connection within this world of technology. We are committed to providing incredible experiences to both our team and our clients by using the power of the human connection.

Culture and employee satisfaction are of the utmost importance…

Culture and employee satisfaction are of the utmost importance to us here at Abby Connect. We spend the resources to keep our receptionists happy. In turn, they genuinely deliver a pleasant and sincere experience to your clients.

Nathan Strum, CEO
ABBY CONNECT