Abby Connect Jobs & Openings
Here at Abby Connect, we are a purpose driven, growth focused organization seeking to provide the most fabulous customer service experience for our callers, clients and team. We are fun! We’re unique! We’re professional, reliable and relatable. Our team knows that connecting on a personal level is the foundation for establishing trust and confidence within callers. With this in mind, we invest most of our day into people. We invest our time into giving and serving others and removing our self focus from the equation. Giving is what we’re all about! We give a listening ear; we give compliments; we give many laughs; we give of our time, we give optimism, hope and confidence to callers. We give back to the community. We give back to our team! Come, join us!
Why Join Abby Connect
Great Location
Convenient location with shopping and food options close by, along with large space to accommodate social distancing.
Employee Benefits
Abby Connect has options for Medical, Dental, Vision, Parental leave, Life Insurance, and more, along with PTO and matching 401k.
Wellness & COVID Safety
Fitness reimbursements, fitness challenges, smoking cessation, etc. We also have strict protocols in place for social distancing, mask-wearing, and daily temperature testing.
Growth Opportunities
Performance reviews every 6 months and managers primarily promoted from within.
Food and Fun
We love our celebrations, themed lunches, potlucks, snack machines, and various coffee options. We have a full kitchen and dining area.
Sensational Culture
We listen, we laugh, we help, we have FUN and we LOVE Team Abby! Follow us on Instagram for a peek into our office.
About Abby Connect
Abby Connect provides live receptionist services to small businesses and professionals throughout the United States and Canada. We have been answering calls since 2005 and have a track record in the industry for providing the best customer experience for a fraction of the cost of hiring an in-house receptionist. We are headquartered in Las Vegas with a newly opened second location.
Our Mission Statement
Our mission is to serve as a premium solution for client’s frontline team, consistently providing unparalleled customer-centric experiences.
Our Core Values
We take pride in our work and hold ourselves to optimal standards for delivering exemplary customer experiences.
We are a selfless and humble team. We depend on each other, foster creativity, leverage our strengths and have fun while doing it.
We accept responsibility and ownership for ourselves and our work by being transparent and reliable.
Through innovation and creativity, we collaborate to solve challenges and advance our business.
Our love for what we do is personified through positive energy and authentic expression.
We are all accountable and we contribute to our overall success. Regardless of the title held, your contribution is an asset to the whole.
Open Positions at Abby Connect
What you will do:
Abby Receptionists are responsible for providing a premium service experience to our clients’ callers. An Abby receptionist is our clients’ receptionists, an extension of their offices that afford them the ability to stay present to their business at hand while we handle incoming calls in the client’s preferred manner. We are currently looking for full time energetic, friendly receptionists to add to our growing company. We function in a very fast-paced environment, the successful candidate must be reliable and dependable.
Essential Skills:
- Create excellent caller experiences that make meaningful connections with customers and callers
- Be outgoing, professional, and have a friendly personality
- Have excellent written and verbal communication skills, including proper grammar and spelling
- Ability to clearly communicate with diverse audiences via phone and email
- Be able to multi-task in a fast-paced environment using multiple technologies between two computer screens
- Professional demeanor and respect for team members, contributing to a diverse and vibrant workplace
- Be coachable, take direction and constructive feedback in a positive way
Qualifications/Skills:
- 1-3 years in a customer service role in a fast-paced premier setting focusing on a great experience
- Able to consistently handle at least 150 incoming calls daily
- Able to sit for long hours at a time
- Must be computer literate using Microsoft Office, and web-based systems
- Type at least 45 words per minute
- Able to work some holidays
- Willing to submit to a drug and background check
What you will do:
Abby Receptionists are responsible for providing a premium service experience to our clients’ callers. An Abby receptionist is our clients’ receptionists, an extension of their offices that afford them the ability to stay present to their business at hand while we handle incoming calls in the client’s preferred manner. We are currently looking for full time energetic, friendly receptionists to add to our growing company. We function in a very fast-paced environment, the successful candidate must be reliable and dependable.
Essential Skills:
- Create excellent caller experiences that make meaningful connections with customers and callers
- Be outgoing, professional, and have a friendly personality
- Have excellent written and verbal communication skills, including proper grammar and spelling
- Ability to clearly communicate with diverse audiences via phone and email
- Be able to multi-task in a fast-paced environment using multiple technologies between two computer screens
- Professional demeanor and respect for team members, contributing to a diverse and vibrant workplace
- Be coachable, take direction and constructive feedback in a positive way
Qualifications/Skills:
- Bi-lingual Spanish/English fluent in written and spoken
- 1-3 years in a customer service role in a fast-paced premier setting focusing on a great experience
- Able to consistently handle at least 150 incoming calls daily
- Able to sit for long hours at a time
- Must be computer literate using Microsoft Office, and web-based systems
- Type at least 45 words per minute
- Able to work some holidays
- Willing to submit to a drug and background check
What You Will Do:
- Act as a senior resource, advising on best practices, taking a leadership role in projects and process improvements, and partnering with senior leaders across the organization to discover potential solutions to business problems.
- Lead requirements gathering, user story refinement, and effort estimation exercises for all requested changes or proposed projects.
- Engage directly with departmental leaders and stakeholders to derive requirements and business needs for existing and future functionality, translating them appropriately into technical specifications.
- Engage directly with external vendors, partners, and contractors to collaborate on design, scoping, implementation, testing, and documentation of Salesforce-connected solutions or applications.
- Develop standard (out-of-the-box), moderately tailored, and fully custom solutions and enhancements to support business processes across the organization while maintaining system integrity and taking ownership of quality standards and the architectural consistency of solutions.
- Maintain, enhance and champion technical standards around Salesforce development, quality assurance, code deployment, and change management.
- Manage post-deployment activities including knowledge transfer, process documentation, defect resolution, and support for future projects leveraging deployed solutions.
- Act as the hands-on primary developer of solutions using key Salesforce core programming languages (Apex, Visualforce, Lightning Web Components, HTML, XML, JavaScript, CSS, AJAX, SOQL, RestAPIs)
- Assist with integrations between Salesforce ecosystem products as well as other internal and external systems as needed.
- Monitor the platform and respond quickly to identified issues.
- Maintain custom Apex code and Visualforce pages, both current and legacy
- Keep abreast of new Salesforce.com products, features, and functionality, and provide recommendations for process improvements or enhancements to the current state.
- Proactively engage team members to evaluate Salesforce platform release announcements, mitigating impacts ahead of releases and partnering with stakeholders where workflow changes are implicated.
Skills/Experience Required:
- Minimum three years of experience with Salesforce technologies (Apex, Visualforce, Lightning Component Framework, SOQL, etc.)
- Experience in Salesforce administration and setup (custom objects, managing users, working in sandboxes, deployment of changesets, etc.).
- Experience working with APIs and integrations.
- Excellent project management skills.
- Familiarity with VS Code, version control, and Jira (or other ticketing systems).
- Certified Salesforce Developer (DEV-401, DEV-501)
- Ability to interact effectively with senior members of management.
- Ability to work and collaborate as part of a team, but comfortable driving toward solutions with minimal supervision.
- Ability to meet deadlines.
- Exceptional verbal and written communication skills.
- Demonstrated ability to solve complex problems.
- A documented history of successfully completed projects.
Equal Opportunity Employer
Abby Connect is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Abby Connect does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, or military service.
