Vergent‘s business phone systems deliver affordable, cloud-based voice, video, messaging, and contact center solutions. And, your team at Abby Connect has worked with Vergent for over fifteen years. We know that Vergent phone systems work well with our call handling options and we can easily assist your call forwarding instructions if needed.

In this article, we’d like to take you through the steps you’ll need to take in order to properly forward your business line(s) with Vergent. So, without further ado, let’s move FORWARD with Vergent, together.

Note: To forward with Vergent, you’ll need your unique forwarding number. If unsure of your forwarding number, look for your Trial Activation Email or contact your Abby Connect CSM.

Vergent Call Forwarding: Let’s Get Started!

Forward Incoming Calls:

Dial *72 or 72# and listen for dial tone.
Enter *72 or 72# followed by your forwarding number. (e.g., *72-702-123-4567)
Wait for the confirmation tone.
After the confirmation tone, the system will automatically place a call to the number to which calls will be forwarded.
If the forward-to party (Abby Connect) answers the call, the feature is activated.