Abby Connect’s franchise call answering service offers virtual receptionist and live web chat solutions tailored for franchise businesses. We provide support for both individual franchise locations and multiple sites. Franchisors can register with Abby Connect and subsequently enroll any or all of their franchise locations. Additionally, franchisors have the option to monitor call volume across their franchise network.

Abby brings two decades of expertise in virtual receptionist services. Our U.S.-based receptionists operate in small, specialized teams to deliver a personalized and knowledgeable service, ensuring they are well-acquainted with your franchise business. We leverage advanced technology to enhance our services, offering you access to a comprehensive portal and app where you can: 

Track call activity 

Review caller transcripts and AI-generated customer sentiment scores 

Access detailed call summaries 

Listen to call recordings 

Make calls and sent texts to customers through the app 

Manage your account 

Analyze call volume 

And more 

Yes, individual franchisees can fully benefit from Abby’s phone answering services on their own. Franchisees who sign up two or more locations within a 30-day period are eligible for preferred pricing. Franchisees are encouraged to collaborate with their franchisor to facilitate onboarding with Abby.

No, Abby accommodates both single and multiple franchise locations. We are flexible and can onboard franchise locations at different times based on your needs.

Abby Connect understands the distinct requirements of franchise businesses. We have developed a specialized service designed to meet the unique demands of franchise owners. This includes elite receptionists who are specially trained to handle franchise businesses’ calls. When comparing call answering services, you will want to work with one that specializes in franchise businesses.

Abby offers a comprehensive 30-day onboarding process specifically designed for franchise businesses to seamlessly integrate our virtual receptionist services. During this period, you will be assigned a dedicated onboarding specialist who will assist in setting up your account and documenting your detailed call handling instructions. This specialist will address any questions you may have and guide you through our technology, including the portal and app, where you can track and manage your calls effectively. 

Details regarding our franchise call answering service plans can be accessed here. 

Abby offers two billing options for our franchise phone answering services: 

1. The franchisor can opt to be billed for all franchise locations collectively. 
2. Alternatively, individual franchisee locations can be billed separately. 

To get started with Abby, please click the link and complete the form provided. Franchisors, sign up here. Franchisees, sign up here. Additionally, you have the option to schedule a consultation with a franchise representative who can address your inquiries and assist with the onboarding process.