Revolutionizing the Customer Experience for Medical Practices
Eliminate administrative burden so you can focus on what matters most: the patient.
The Leader in Virtual Receptionist Features
No matter where you go you will not find a virtual receptionist service that offers this many features. Our focus is to provide the best possible customer experience, we are always updating existing features and delivering new features!
Dedicated Receptionist Team
Your assigned receptionist team truly becomes an extension of your business.
Custom Answering Hours
From standard business hours to 24/7/365, we are here for your callers at all times.
Seamless Integrations
Customized Client Intake
We gather what you need to qualify, prioritize & assist your callers.
Dedicated Success Manager
Your immediate point of contact that oversees your account and ensures top quality.
Appointment Scheduling
We can book appointments using a tool that integrates with Outlook & Google.
Call Announcement & Transfer
Don’t take a call you didn’t want -- we screen and announce all your calls.
Bilingual Receptionists
We deliver exceptional customer experiences for your Spanish-speaking callers.
Voicemail Solutions
Prefer voicemails over written messages? We offer custom voicemail solutions.
Custom Transfer Tunes
Express yourself and your company through default and custom transfer tunes.
Answer FAQs
Our receptionists use your information to answer caller’s common questions.
Call & Text from App
Manage your calls from anywhere with the AbbyGO mobile app.
Unlimited Users
No limit to the number of team members you can have as contacts on your account.
Scheduled Updates
Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.
Call Blocking
Stop unwanted callers from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.
Dedicated Receptionist Team
Your assigned receptionist team truly becomes an extension of your business.
Custom Answering Hours
From standard business hours to 24/7/365, we are here for your callers at all times.
Seamless Integrations
Customized Client Intake
We gather what you need to qualify, prioritize & assist your callers.
Dedicated Success Manager
Your immediate point of contact that oversees your account and ensures top quality.
Appointment Scheduling
We can book appointments using a tool that integrates with Outlook & Google.
Call Announcement & Transfer
Don’t take a call you didn’t want -- we screen and announce all your calls.
Bilingual Receptionists
We deliver exceptional customer experiences for your Spanish-speaking callers.
Voicemail Solutions
Prefer voicemails over written messages? We offer custom voicemail solutions.
Custom Transfer Tunes
Express yourself and your company through default and custom transfer tunes.
Answer FAQs
Our receptionists use your information to answer caller’s common questions.
Call & Text from App
Manage your calls from anywhere with the AbbyGO mobile app.
Unlimited Users
No limit to the number of team members you can have as contacts on your account.
Scheduled Updates
Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.
Call Blocking
Stop unwanted callers from reaching you, block persistent spammers or simply just to conserve more of your receptionist minutes.
4.8 stars
on Clutch and Consumer Affairs
#1 rated
virtual receptionist service by Consumer Affairs
4,419+
small businesses happily served
Your Patients Can Call or Chat for Immediate Assistance
Live Receptionist
Generate more revenue with #1 rated virtual receptionist service that answers every call.
- Dedicated Receptionist Team
- Custom Answering Hours
- Customized Client Intake
- Dedicated Success Manager
- Call Announcement & Transfer
Live Chat
Put the human back in the conversation and make meaningful connections with your website visitors.
- Chat to Call
- Automated Greetings
- Pre Chat Form
- Post Chat Survey
- 24/7 Support
![[PAID] Medical Industry Ads Landing Page](https://www.abby.com/wp-content/uploads/2021/09/industry-1.png.webp)
Save Medical Offices Time & Money
Our HIPAA-compliant medical office answering service comes loaded with industry-specific services so that you can focus on what matters most, caring for your patients. Let our expert receptionist team handle your patient intake and day-to-day tasks so you can focus on growing your practice.
With the money and time you save, you can deploy your resources to things that matter the most, like treating patients and maintaining their health and happiness. Opt for our medical answering service and notice how quickly your office becomes agile and efficient.
Services Tailored to Your Medical Office
Every physician’s office operates in a different context, and our solutions are always tailor-made and customized to each office’s needs. Right from the frequency and timings of the calls received, we can customize the style and content of the calls.
- Service Customers in Both Spanish and English
- Ensure Compliance with HIPAA Standards and Laws
- Trained on Your Service Offerings
- Obtain Accurate Information on the First Call, Not the Return Call
![[PAID] Medical Industry Ads Landing Page](https://www.abby.com/wp-content/uploads/2021/09/industry-3.png.webp)
24/7 Live Answering Service Solution
Don’t let your patients hang up and call your competitors. Being available is critical to improving your medical office’s customer experience, especially in the fast-paced, competitive world in which we live.
We want to ensure that you never miss a call again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists answer your calls live when you and your callers need us.
Trust Your Calls to Receptionists That Care
Represent your physician’s office right with the most expertly trained and professional receptionists in the medical industry. Your patients are our patients; let Abby take the call to ensure the best service possible.
- All Receptionists Attend Weekly 1-on-1 Meetings
- Success Manager’s & Receptionist Development Leaders Ensure Top Quality
- Our Focus is Non-Stop Customer Care
HIPAA-COMPLIANT MEDICAL OFFICE ANSWERING SERVICE
Simple Pricing Plans Built for any Medical Office
I own a dental practice and we use Abby Connect as a solution to my receptionist not being able to answer the phone.
Without Abby Connect, we would be losing these people to other dental offices. Now, we’re able to retain them.
I’ve tried other answering services in the past. Some were bad. Some were good, but Abby Connect is by far the best.
A Team Doctors Trust and Recommend
Highly Trained Receptionist Teams
Meet Jazmin
Receptionist | 3 years
Our resident artist, Jazmin, is a friendly and fun receptionist who loves working for Abby Connect because of our amazing management team.
- Fluent in Both Spanish & English
- Loves Drawing, Painting, Dancing & Cooking
- Creates Online Video Make-up Tutorials
Meet David
Receptionist | 1 years
Our favorite New Yorker, this Brooklyn-born receptionist is good-humored, thoughtful, and smart as a whip.
- Loves Making Funny Videos
- His Favorite Movie is Home Alone
- Survived the Cyclone Roller Coaster on Coney Island
Meet Mariah
Talent Acquisition Specialist | 3 years
Our Talent Acquisition Specialist and singer, Mariah, loves the Abby Culture and helping grow our team.
- Born and Raised In Las Vegas
- Was In Choir For 8 Years
- Favorite Superhero: Her Mom
Meet Melissa
Answering Expert | 4 years
A Las Vegas girl, who once lived in Sweden, Melissa loves the work environment at Abby Connect and is a social butterfly.
- Fluent in Both Spanish and English
- Enjoys Working with Lawyers
- Loves Karaoke, Traveling, and Hidden Coffee Shops
MEDICAL OFFICE ANSWERING SERVICE
Everything You Need to Know About Medical Answering Services
Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app. We can also send them to multiple contacts in your company if you so choose.
We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email [email protected].
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!
Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.
Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.
Never! All of our virtual receptionists operate out of the USA, with 99.9% based at our company headquarters in Las Vegas, Nevada.
Get Started
with Abby Connect
We believe in creating excellent experiences for you and your customers! Get started today with a dedicated Onboarding Specialist and Solutions Engineer—ensuring you have the best experience from day one.