ANSWERING SERVICE FOR SMALL BUSINESS
#1 Rated Best Small Business Answering Service
Grow your small business with a dedicated team of customer service experts backed by A.I. technology who’ll manage your phone and web chat, impress your callers, and win you business!
Also, the price point is way less than having someone working in my office. It’s been fantastic with them. I get a lot more work done now.
Abby Connect is fantastic. I would refer them to everybody. It has allowed us to work more efficiently in the office.
Unlike other answering services, I never get questions, comments or complaints from clients about who’s answering the phones for us.
After my free trial, I wouldn’t go with anybody else. They always have a great attitude no matter what time of day and having them helps me stay organized.
We tested half a dozen different services before we found Abby Connect. There’s a night and day difference between them and everyone else.
I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business.
I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a friendly person or a friendly voice.
They’re very accommodating and easy to work with. Abby makes it easy for customers to reach us and it presents a good face for our company when people call.
Customer service nowadays is pretty hard to find. That’s what impresses me the most about Abby Connect – how focused they are on customer service.
There’s been a huge reduction in stress for me and it has really helped me to focus on what’s important rather than what’s not important.
They have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.
I had a different live answering company before and Abby is far better, it’s not even close.
A Team Business Owners Trust and Recommend
Dedicated Receptionist Team
Abby Intelligence
Appointment Scheduling
Bilingual Receptionists
Custom Call Handling
The Abby Proven Process
Call & Text from App
Scheduled Update
Saving Business Owners Time & Money
Pairing A.I. technology and customer service experts, we provide your business with a definitive list of premium receptionist features. We’ll help you capture business, so you can focus on the work you do best.
Our dedicated team will answer, transfer, take messages, schedule appointments, do intake, provide FAQs, and more, saving you time and money while capturing business and impressing your customers.
Services Tailored to Your Business
Every small business—from HVAC service to local real estate—needs phone management tailored to their specific business needs. At Abby Connect we bring together cutting-edge A.I. technology and customer expertise to provide a truly custom experience for you and your callers. Every Abby client gets:
- A dedicated team who knows their business
- Customizable answer hours
- Custom greetings, FAQs, and client intake
- Ongoing optimization with Abby Human Intelligence
The Abby Proven Process
We’re not your average small business answering service. With the Abby Proven Process, we set your business up for long-term success. Every Abby client gets a dedicated Onboarding Specialist, access to a Solutions Engineer to help them set up integrations, and a 30-day onboarding period, during which we really get to know your business!
Then, on an ongoing basis, you get a dedicated CSM, a consistent receptionist team, and access to Abby Intelligence for proactive account optimization. Our service, and your call answering, gets better every day.
A Better Experience with Abby Intelligence
Abby Intelligence brings together human (Abby Human Intelligence) and A.I. (Abby Artificial Intelligence) to proactively optimize your account, improve call handling, and provide a consistent high-quality experience. Your dedicated CSM and receptionist team will utilize cutting-edge technology and our customer service expertise to continuously improve call handling for you and your callers!
“Best asset I have added to my business”
Abby Connect has been a true gift to me since last tax season. The professionalism and courtesy they extend is well reported by my clients. They have also given me so much more time to complete my work without being interrupted by phone calls. I truly think they have been the best asset I have added to my business in years. The value is immeasurable. I recommend their services 100%.
ANSWERING SERVICE FOR SMALL BUSINESS
Simple Pricing Built for the Small Business
Start When You Are Ready.
ANSWERING SERVICE FOR SMALL BUSINESS
Everything You Need to Know About Business Answering Services
How many receptionists will I have?
No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly become an extension of yourself and your business. Each team consists of 5-7 receptionists. The number of teams you are assigned will depend on how long you need us to be available:
- Standard Business Hours – 1 Team
- Extended Hours – 2 Teams
- 24/7 – 3 Teams
What happens to my calls when you aren’t answering?
If you should decide not to have 24/7 answering, then you can have your phone carrier set to unforward your calls after hours, or set up a custom voicemail system. This voicemail system is included in your services and your options with it are limitless. You can have a single general voicemail box, or many boxes or even a phone tree.
What will the receptionist say when they answer the phone?
Abby Connect virtual receptionists greet each of your callers with a greeting that is tailored to your wishes for your company. We keep it personal and welcoming. A common greeting may sound like: “Good Morning/Afternoon, thank you for calling ________. How may I assist you?” Another greeting may sound like, “It’s a great day at ____. How may I direct your call?” Regardless, the live call answering greeting is fully up to you and what suits your company best.
Do your receptionists speak Spanish?
Yes, fluently! Many of our receptionists are fully bilingual in English and Spanish, and are able to flawlessly handle your calls in either language. Every team features at least 2 bilingual receptionists who help build trust and confidence with your Spanish-speaking callers from their very first call.
