Website Live Chat Support Service
Convert More Visitors
into Customers
Put the human back in the conversation and make
meaningful connections with your website visitors.
Experience Live ChatGet Started
How an Online Live Chat Service Works
We Become Experts in Your Business
Every business is given a dedicated team live of live support agents that are trained specifically for your business. This will allow us to answer any live chat session effectively.
We Implement Online Live Chat
Our live chat agents will provide you with the necessary code and steps to add live chat support services to your website. Don’t worry, if you’re not comfortable, our specialists are happy to do it for you.
We Offer 24/7 Live Chat Support
It doesn’t matter when your website visitors need you, we will be there to answer their questions and deliver customer satisfaction. You never know when potential or current customers have questions.
You Never Miss What's Happening
Our mobile app and client portal allows you to see chat logs and information, giving you actionable information and keeping you informed.
Live Website Human Interaction is the Next Frontier
Impress Your Website Visitors
Chatbots and AI have been annoying website visitors with low quality customer support. Impress your visitors with live humans answering your website chat sessions–providing memorable and effortless customer experiences.
Adapt to Modern Consumer Expectations
Current consumer culture has primed consumers to expect an answer immediately, or they'll jump to a competitor that has the answer ready. 24/7 live chat support ensures you're there when your customers need you most.
Achieve 40%+ Conversion Rates
Quality live chat conversations with real receptionists are resulting in 40%+ conversion rates of website visitors to leads.
Offer World Class Customer Service
Build your reputation and represent your business right with a online customer experience that isn’t found anywhere else.
Supporting Your Website Visitors in Every Way Possible
No matter where you go, you won't find a live support service that offers this feature line up and quality. Our focus is to provide the best possible customer experience, so we are always updating existing features and delivering new features!
Chat to Call
Seamlessly convert your chats to a live call that can increase your chances of retaining new business and assist customers on the spot. The call can be initiated on request or based on criteria the customer meets.
Automated Greetings
Proactive chat allows you to capture your website visitor’s attention and prompt engagement with your chat. When a visitor is on our client’s website, our chat will pop up after 5 seconds.
Pre Chat Form
Increase efficiency of chats by gathering information upfront. Pre Chat Forms allow you to gather relevant information on your website visitors prior to initiating a chat.
Post Chat Survey
This post-chat action allows you to have real-time feedback on the overall experience your visitors are receiving when interacting with your website and chat agents.
Dedicated Success Manager
Abby Connect offers a dedicated Customer Success Manager (CSM) to ensures your services and receptionists are operating at top-notch. With your own CSM, your team has a better understanding of your needs, and changes are made quickly.
24/7 Live Chat Support
Continue capturing new business, even when the office is closed. Website visitors come at all times of day and night so it’s important to engage with them on their time. With 24/7/365, your Abby team is ALWAYS ready to help your visitors and increase your new leads.
Scheduling Assistance
Scheduling has never been easier or more streamlined! Your chat team will provide your chat visitors with all the tools and direction they need to schedule their appointment.
Interface Customization
Your chat widget’s colors can be branded like your website! Changing colors allows your chat to stand out just enough to grab attention and not be overlooked.
SMS Integration
Increase availability across more channels of communication. Get a higher response rate contacting customers who prefer to text.
Visitor Banning
If troublesome visitors return to your chat several times just to harass agents and waste time or your chats, this can be avoided by banning these visitors by their IP address.
Email Transcripts
Similar to our receptionist service you will receive email notifications of every complete chat interaction.
Multiple Language Support
Advanced translation services knock down any language barriers that may exist between you and your online visitors/consumers. For no extra cost, your Abby team can translate chats and provide multilingual responses in real-time.
Chat to Call
Seamlessly convert your chats to a live call that can increase your chances of retaining new business and assist customers on the spot. The call can be initiated on request or based on criteria the customer meets.
Automated Greetings
Proactive chat allows you to capture your website visitor’s attention and prompt engagement with your chat. When a visitor is on our client’s website, our chat will pop up after 5 seconds.
Pre Chat Form
Increase efficiency of chats by gathering information upfront. Pre Chat Forms allow you to gather relevant information on your website visitors prior to initiating a chat.
Post Chat Survey
This post-chat action allows you to have real-time feedback on the overall experience your visitors are receiving when interacting with your website and chat agents.
Dedicated Success Manager
Abby Connect offers a dedicated Customer Success Manager (CSM) to ensures your services and receptionists are operating at top-notch. With your own CSM, your team has a better understanding of your needs, and changes are made quickly.
24/7 Live Chat Support
Continue capturing new business, even when the office is closed. Website visitors come at all times of day and night so it’s important to engage with them on their time. With 24/7/365, your Abby team is ALWAYS ready to help your visitors and increase your new leads.
Scheduling Assistance
Scheduling has never been easier or more streamlined! Your chat team will provide your chat visitors with all the tools and direction they need to schedule their appointment.
Interface Customization
Your chat widget’s colors can be branded like your website! Changing colors allows your chat to stand out just enough to grab attention and not be overlooked.
SMS Integration
Increase availability across more channels of communication. Get a higher response rate contacting customers who prefer to text.
Visitor Banning
If troublesome visitors return to your chat several times just to harass agents and waste time or your chats, this can be avoided by banning these visitors by their IP address.
Email Transcripts
Similar to our receptionist service you will receive email notifications of every complete chat interaction.
Multiple Language Support
Advanced translation services knock down any language barriers that may exist between you and your online visitors/consumers. For no extra cost, your Abby team can translate chats and provide multilingual responses in real-time.
Manage Your Chats from Anywhere
Lead your live chat support team with Abby Connect’s mobile app, AbbyGO. AbbyGO allows you to review live chat conversations, give updates to your dedicated team, and control your Abby Connect account. Additional features include:
- Send and receive SMS messages
- Check current usage and receptionist minutes left
- Update account payment method
How Our Live Chat Pricing Works
We offer three tiers of live chat support: 10 engaged chats, 30 engaged chats, and 50 engaged chats. Every chat will be labeled as either a “Lead”, “Actionable Support”, or “Non-Actionable Support” so you understand the nature of every chat.
Check out our related post on 24 hour answering service to learn more.
You are only billed for engaged chats. We have visitor blocking and don’t engage with spam so your minutes are only spent on the highest quality website visitors!
Website Live Chat Service
Frequently Asked Questions
Yes! Abby Connect is now integrated with Zapier, which is a tool that allows users to connect their apps and service, and automate workflows. It’s an extremely powerful tool for small business owners who aren’t developers. Examples of apps you may want to connect with Abby Connect through Zapier are: CRMs (Salesforce, Clio, Hubspot, etc), Google Docs, Email marketing tools, Slack or Teams, and many more. In your Abby Connect Portal, there is an option to receive your invite to Zapier from Abby Connect, connect your account to Zapier, and you will find your unique Abby Connect API key to use in Zapier.
You can choose to create leads, send emails, generate tasks, and so much more. Whatever you want, you can likely create a workflow through Zapier to achieve. Review Zapier and our other Integrations and speak to your contact at Abby Connect for more information.
If you happen to go over your plan, any additional chats will be prorated at the rate in your service plan. If further down the road you feel the need to add more chats, you are more than welcome to adjust your current plan without penalty or wait period.
