Call Handling Workbook
Call Handling Workbook
65% of customers said they have changed to a different brand because of a poor experience. Mishandled calls cost you customers, revenue, and reputation. The Call Handling Workbook includes editable worksheet pages designed to explain why call handling matters, identify how your phone is being managed now, and help you set up efficient, repeatable phone processes that’ll delight your callers!
Call Handling Workbook
65% of customers said they have changed to a different brand because of a poor experience. Mishandled calls cost you customers, revenue, and reputation. The Call Handling Workbook includes editable worksheet pages designed to explain why call handling matters, identify how your phone is being managed now, and help you set up efficient, repeatable phone processes that’ll delight your callers!
In The Call Handling Workbook We Discuss
The ROI of Good Call Handling
Good call handling impresses your customers and helps you capture business. We discuss the real bottom line impact, the data of good call handling.
The Cost of Bad Call Handling
Bad call handling can cost your revenue and your reputation—and it can be expensive. Discover how bad call handling can sneak up on you when you aren’t paying attention.
Best Practices for Managing Your Phone
We provide 9 best practices for managing your phone lines effectively and efficiently, and explore how you can improve your phone processes.
Your Specific Phone needs
Three editable worksheet pages help you think, and work, through the who, what, when, where, and how of your phone handling!
Get Started
with Abby Connect
We believe in creating excellent experiences for you and your customers! Get started today with a dedicated Onboarding Specialist and Solutions Engineer—ensuring you have the best experience from day one.