The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.
A plain white background with very faint, barely visible horizontal gray lines evenly spaced across the image.
GET STARTED
LOGIN

877-303-5757

A blue line, solid on the right and transitioning to a dotted line on the left, slopes downward across a white background—visually representing the decrease in inbound calls.
A horizontal zipper, partially unzipped from the left, with blue teeth and slider resembles a virtual receptionist—its pull angled upward on the right side, while the rest of the zipper remains closed.
A blue outlined triangle with one side formed by a series of small dots, while the other two sides are solid lines—symbolizing inbound calls—is displayed on a white background.

Level Up Your Customer Support with Live Web Chat

Abby Connect’s live web chat service turns your web visitors into loyal customers with real-time human engagement. Engage visitors instantly, drive higher conversions, and fuel business growth.

GET STARTED
SPEAK TO AN EXPERT
A live chat interface shows Jake Brown asking to reschedule an appointment, while Sarah Lewis replies, requesting the name and date of the current appointment. Both users’ profile photos appear next to their messages.

Why Live Web Chat?

Customers engage with your business in many ways. From calling your business directly to exploring your website, you don’t want to miss an opportunity to convert. Now you can provide instant online support with Abby’s live chat service.

A person holding a phone presents a floating display with a smiling emoji, stars, a profile icon, the text “Customer Review,” and a 5.0-star rating, symbolizing excellent feedback from live chat interactions.

Increase Consumer Loyalty

Excellent customer support is a key driver of consumer loyalty. Impress your website visitors with personable interactions and instant answers.

Four coworkers celebrate in an office, smiling and high-fiving around a laptop. One man cheers with clenched fists, while a woman looks surprised. A live chat and an online review with a user photo are shown on the screen.

Exceed Their Expectations

Consumers in the digital age expect immediate answers and efficient customer support or they’ll move on. 24/7 live web chat support ensures your business is the one they go to when they need help.

A person using a smartphone interacts with a virtual graph on a laptop, displaying colorful data lines, smiley face icons, words like “satisfaction,” “service,” and “business,” while live chat enhances teamwork and engagement.

Improve Conversion Rates by 40%+

Quality live chat conversations with human agents who know your business are resulting in 40%+ conversion rates of website visitors to leads.

How It Works

How Abby’s Online Chat Service Works

When you sign up for Abby’s web chat support service, you unlock a team of chat experts dedicated to engaging your web customers and driving your business success!

Step 1

We Become Experts in Your Business

Every client is given a dedicated team of live chat support agents that are trained with your business details, able to answer any live chat session effectively.

Step 2

Implementation of Live Web Chat

Our live chat agents provide you with the necessary code and steps to add live chat support services to your website. Don’t worry, our specialists are happy to do it for you if needed!

Step 3

24/7 Live Web Chat Begins

No matter when your website visitors need you, we will be there to answer their questions and deliver customer satisfaction 24/7.

Step 4

Tracking & Follow Up

Abby’s mobile app and client portal allow you to view all chat logs and information, giving you actionable data and keeping you informed.

Deliver Instant Support to Your Web Visitors

A man with gray hair and a beard sits on a couch using a laptop. A live chat overlay shows a conversation about booking a skin consultation, confirming an appointment for Friday at 10:30 AM.

Live Human Chat Agents

Your customers are engaging with a person, not a bot, who understands your unique business and can answer any inquiries effectively.

Supported by Advanced Technology

All chats are documented for you in the AbbyGO mobile app and portal. View chat logs and follow up with ease.

Flexible Pricing Plans

Every business has unique needs, so we offer a variety of live web chat plans that can scale with your business.

U.S.-Based Chat Agents

Abby’s chat agents are not remote workers living in another country. They are located in-house at Abby’s Las Vegas headquarters, ensuring oversight and high-quality service delivery.

Features

Abby’s Industry Leading Live Web Chat Features

Our human chat agents outclass bots all day, every day.

A purple and pink gradient icon of a phone handset inside a chat bubble, representing a live chat or messaging app.

Chat to Call

Seamlessly convert your chats to live calls, which can increase your chances of conversion and improve satisfaction. The call can be initiated on request or based on set criteria.

An icon of an open hand facing upward, with a live chat bubble above it containing a smiling face, drawn in gradient blue and purple lines.

Automated Greetings

Proactive chat allows you to capture your website visitors’ attention and prompt engagement with your chat. When a visitor is on our client’s website, our chat will pop up after 5 seconds.

Icon of a document with horizontal lines representing text, and two overlapping speech bubbles above it, symbolizing live chat or messaging. The icon is outlined in a gradient of blue and pink.

Pre-Chat Form

Increase efficiency of chats by gathering relevant information from your website visitor up front prior to initiating a chat.

An icon of a checklist on a clipboard with three boxes, two checked and one marked X. A pencil sits beside the clipboard. The blue and purple gradient design creates a modern look, perfect for live chat support or productivity apps.

Post Chat Survey

Receive real-time feedback from your website visitors on their experience interacting with your website and chat agents.

Line drawing of a person in business attire sitting at a desk, with files and a window or bookshelf in the background. Shades of purple set the scene as they engage in live chat, suggesting modern workplace communication.

Dedicated Account Manager

With a dedicated Account Manager, your chat agents are always aware of your needs and changes are made quickly. This high level of dedicated support ensures your service is always top tier.

Icon of two documents with speech bubbles and two user silhouettes, depicted with a gradient outline in blue and purple, representing live chat, messaging, or communication between people.

24/7 Live Chat Support

Capture new business opportunities, even when the office is closed. With 24/7/365, your Abby team is ALWAYS ready to support your visitors and increase conversions.

Icon of a calendar with a checkmark inside a circle in the bottom right corner, depicted in a gradient blue and purple outline, symbolizing scheduled events or confirmations, ideal for integrating with live chat features.

Scheduling Assistance

Your chat team provides web visitors with everything they need to schedule appointments. Streamlined scheduling gets them in the door faster!

Icon of a hand with a pointing finger clicking on a web browser window, outlined in a gradient of purple and pink, symbolizing interactive features like live chat.

Interface Customization

Your live web chat widget’s colors can be customized to your brand! Custom color options allow your chat to grab visitors’ attention.

An icon of a smartphone with two speech bubbles, suggesting texting, messaging, or live chat. The image is outlined in blue and purple gradient lines.

SMS Integration

Increase availability across more channels of communication. Get a higher response rate by contacting customers who prefer to text.

A blue and purple outlined speech bubble with a person icon inside and a prohibition symbol in the top right corner, indicating a blocked or restricted user in live chat.

Visitor Banning

Ban troublesome visitors by their IP address to prevent repeated harassment and wasted chat time.

Icon of a document with text lines and a circular speaker symbol, highlighting audio or text-to-speech functionality—perfect for enhancing live chat features. The icon is rendered in a blue and purple gradient outline.

Email Transcripts

You will receive email notifications of every chat interaction.

Two speech bubbles overlap, one with a Chinese character and the other with the letter A, symbolizing translation, language exchange, or live chat. The outline features a gradient from blue to purple.

Multiple Language Support

Advanced translation services knock down any language barriers that may exist between you and your online visitors/consumers. For no extra cost, your Abby team translates chats and provides multilingual responses in real-time.

PRICING

Flexible Pricing Plans That Scale with Your Business

Every business has unique needs when it comes to communicating with their website visitors. Abby offers multiple web chat pricing plans, so you can find a plan that fits your business. You can also call to customize a chat plan!v

Explore your options or call today to create the perfect plan for your business.

10 Engaged Chats

$129

per month
$12.90 per additional chat

GET STARTED

30 Engaged Chats

$329

per month
$9.96 per additional chat

GET STARTED

50 Engaged Chats

$469

per month
$9.38 per additional chat

GET STARTED
EXPLORE PRICING

FAQS

Answering Your Live Web Chat Service Questions

Do you use humans or bots to answer live web chat questions?

Abby’s live web chat service uses humans to interact with your online web visitors. Web chat agents engage in knowledgeable conversations with your visitors about your business. You will find no bots here!

No! You aren’t required to have a receptionist plan as our chat service is a standalone product. However, we do have bundled receptionist/chat plans that can save you money if you’re looking to take advantage of both services.

No problem! You will be charged for the extra chat(s) but you can also upgrade your chat plan at any time. Increased chats are a good sign your website is getting more traffic and your business is growing. Our chat plans can scale with your business!

With Abby’s 24/7 live web chat service, a knowledgeable human agent is always available to answer your web chats.

A series of blue dots, reminiscent of tracking inbound calls, form a diagonal line from the top left, meeting a sharp angle where a solid blue line extends right and down against a black background.

Transform Website Engagement

Take your website customer interactions to the next level with Abby’s live web chat service. Engage your visitors instantly, boost website conversions, and deliver exceptional round-the-clock customer support. Get started now and watch your business grow!

GET STARTED
Speak To An Expert

© Copyright 2024

A solid blue shape resembling the outline of a house with a pointed roof on a white background.
The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.
PRODUCTS
GET STARTED
LOGIN

877-303-5757