Bilingual Answering Services that Speak Your Customer’s Language
Deliver fluent, professional support in English, Spanish, and beyond
Your customers don’t all speak the same language—and your phone support shouldn’t either. Abby’s bilingual virtual receptionists deliver exceptional customer service in both English and Spanish, with support for additional languages. From appointment scheduling to lead capture, we ensure every caller feels heard, understood, and valued—no matter their language.
Break Language Barriers. Build Stronger Customer Relationships.
Bilingual Support that Boosts Your Brand
Deliver professional communication in English and Spanish to serve a broader audience with confidence.
What We Handle for You
All the key communication tasks you need—bilingual and seamless.
Tools to Support You and Your Callers
Bilingual excellence, backed by smart technology.
Real-time call transcripts: of calls from English and Spanish speakers
AI-generated call summaries: for every conversation
Call tags: for better tracking
Sentiment analysis: helps you spot customer trends
Mobile access via AbbyGo: manage calls anywhere
Custom reports: track bilingual call performance
ADVANTAGES
Why Choose Abby for Bilingual Call Support
FEATURES
Receptionists Powered by AI Technology
Receptionists are backed by AI technology such as AI-generated call summaries, transcripts, recordings, and customer sentiment score.
INDUSTRIES WE SERVICE
Legal
Ensure potential clients are never left waiting, capturing every intake opportunity.
Home Services
E-commerce & Retail
Real Estate
Healthcare
Any Business with Global Clients
TESTIMONIALS
Product Demo
Hear the Difference of True Bilingual Service
Explore real call samples in Spanish—and see how we treat every caller like your most important one.
Legal Services
HUMAN RECEPTIONIST
Home Services
AI RECEPTIONIST
PRICING
Affordable Plans for Bilingual Answering
Explore your options or call today to create the perfect plan for your business.
AI Receptionists
Starting at
$0
per month
- 24/7 Call Handling
- English & Spanish (Spanish available on paid plans)
- Custom Call Flows
- Live Call Transfers
- FAQ Answering Support
- Workflow Integration
Human Receptionists
Starting at
$329
per month
- 24/7 Call Handling Available
- English & Spanish
- Custom Call Flows
- Live Call Transfers
- FAQ Answering Support
- Workflow Integration
Live Web Chat
Starting at
$129
per month
- 24/7 Web Chat Answering
- English & Spanish
- FAQ Answering Support
- Workflow Integration
Bilingual Answering Service FAQs
What languages do you support?
Are your bilingual receptionists native speakers?
Can I customize the language flow for calls?
Is there an extra fee for bilingual service?
Spanish is included in all human receptionist plans at no additional charge. The free version of the AI Receptionist does not include Spanish – a paid AI Receptionist plan is required.
Can you handle medical or legal bilingual calls?
Absolutely. We serve healthcare, legal, and other regulated industries with bilingual HIPAA- and confidentiality-compliant protocols.
Do you offer bilingual live chat or SMS?
Yes, we offer multilingual support on live chat and can configure SMS follow-up options in English and Spanish.