
Tailored Call Handling for Mid-Market Growth
Flexible, scalable receptionist services for expanding companies
Built for Mid-Market Efficiency & Scale
Flexible, Affordable Support Without Compromise
Built to Handle Your Complexity
Tools That Keep You Moving
Unified Insights, Anywhere
Track call performance, review transcripts, and manage team communications with Abby’s technology suite. AbbyGo and my.abby.com keep you informed and in control—from wherever you are.
Why Mid-Market Companies Choose Abby
Personalized Service Meets Business-Ready Scale
Our dedicated onboarding team works with you to configure your account and integrate with your tools. Your receptionists receive custom training, and your Customer Success Manager ensures we continuously adapt to your changing business. Abby grows with you—and always represents you like part of the team.
Full Support Across Abby’s Product Suite
Reception Services Designed for Every Touchpoint
Every call matters—whether it’s a new lead, an urgent customer need, or an internal department transfer.
Live Human Receptionist
Personalized live answering, bilingual support, and custom call flows—scaled for your growth.
AI Receptionist
Smart automation that handles FAQs, lead capture, and intake—24/7, with a human-like tone.
Live Web Chat
Proactive, conversion-driven chat support for your website—powered by real humans or AI.
Combine services or scale them independently—we’ll tailor the right mix for your mid-market needs.
of calls, leading to lost opportunities missed by small and mid-sized businesses.
of callers hang up if their call isn’t answered directly due to voicemail aversion.
of customers will switch to a competitor after multiple poor customer service experiences.
of consumers expect an immediate response to inquiries.
potential revenue is lost due to missed calls.
ABBY INTEGRATIONS
Seamless Integrations with the Tools You Use
We connect with CRMs, schedulers, and messaging platforms to keep your workflows smooth and centralized.
PRICING
Transparent Plans for Growing Businesses
Our pricing is built to scale. Whether you’re handling seasonal surges or long-term expansion, we’ve got plans that flex with you—without sacrificing quality or coverage.
Explore your options or call today to create the perfect plan for your business.
AI Receptionists
Starting at
$0
per month
- 24/7 Call Handling
- English & Spanish (Spanish available on paid plans)
- Custom Call Flows
- Live Call Transfers
- FAQ Answering Support
- Workflow Integration
Human Receptionists
Starting at
$329
per month
- 24/7 Call Handling Available
- English & Spanish
- Custom Call Flows
- Live Call Transfers
- FAQ Answering Support
- Workflow Integration
Live Web Chat
Starting at
$129
per month
- 24/7 Web Chat Answering
- English & Spanish
- FAQ Answering Support
- Workflow Integration
TESTIMONIALS
“The price point is way less than having someone working in my office. It’s been fantastic with them. I get a lot more work done now.”
Christopher P
Owner, Luxury Automotive Services
Common Questions from Mid-Market Teams
Can Abby integrate with our CRM or scheduling platform?
Yes. We support integrations with leading platforms like HubSpot, Salesforce, Calendly, and more.
How do you ensure consistent branding across receptionists?
Every team receives detailed training on your scripts, tone, and brand expectations.
Do you offer overflow support only?
Absolutely. Many clients use us to support internal teams during peak hours, vacations, or sick days.
What’s included in onboarding for mid-market clients?
A dedicated onboarding specialist, script development, technical setup, and training for your receptionist team.
Can I scale up during high volume seasons?
Yes. Our flexible plans let you increase coverage as needed—no long-term contracts required.
Professional Call Handling for Growing Businesses
Stop missing calls and start capturing opportunities. Abby Connect helps mid-market companies scale support, improve CX, and maintain a personal touch without increasing overhead.