Abby’s Franchise Answering Service
Improve customer experience with friendly, professional virtual receptionists and live chat technology. The human element with automation and AI technology go a long way to impress your customers and keep them coming back for more…
Franchisors and franchisees have special requirements when it comes to improving operations for the business. No matter what type of business you have or how many locations you’re running, working with a professional franchise answering service is the right move.
Whether you’re a franchisor or a franchisee, Abby’s answering service for franchises has your calls covered. We have special, discounted pricing for you AND your franchisee locations when franchisors sign up with Abby. We can work with you to get you set up with Abby’s franchise answering service.
Why Choose Abby for Your Franchise Answering Service?
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Portal & App
Abby does more than provide virtual receptionists that answer your calls. We offer powerful technology (including AI) that supports your franchise business and provides deep insights and documentation of your calls, customer experiences, and customer feedback. Here are just some of the ways Abby’s portal & mobile app support your franchise business:
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| Sign Up as Franchisor | Sign Up as Franchisee | Questions? Let’s Chat! |
Signing Up as a Franchisor/Brand
If signing up for Abby’s franchise answering service as the franchisor, both your main location and your franchisee locations will receive preferred pricing on Abby’s services. The accounts will follow a parent/child structure, with the franchisor/brand account being the main account, and the franchisee locations being sub accounts.
Abby Franchise Answering Service Plans
Franchise Brands Have Discounted Pricing Plans
The primary corporate account receives a unique “Franchise Plan”. The franchisee locations receive a plan that corresponds with the franchise’s size (number of locations).
*Custom plans are also available based on franchise or location needs.
Franchise Plan Details:
| Abby offers 4 service plans for franchises
Based on the franchise’s number of locations |
Plan Features for Franchisee Locations |
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Franchise Package Example:
For instance, a franchise brand with < 50 locations would be eligible for the Essential Plan. The main account (franchisor/brand) would receive the features and pricing of Abby’s Franchise Plan while the franchisee locations would receive the features and pricing associated with the Essential Plan.
*Franchises receive discounted pricing on the retail rates of these plans. Custom options and add-ons are also permitted.
| Sign Up as Franchisor | Sign Up as Franchisee | Questions? Let’s Chat! |
Types of Businesses Abby Franchise Call Service Helps
The following are just a few examples of the franchise industries we serve. Abby helps franchises large and small AND we offer packages that grow with your business as well as custom options to ensure you get the service you need.
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More Reasons to Choose Abby for Your Franchise Call Handling Needs
Did you know…?
NTT DATA’s 2023 Global Customer Experience Report states that 83% of organizations believe that poor customer experience hurts their business. 92% of CEOs believe that customer experience directly impacts their profits.
Improved customer experience:
- Increases customer loyalty (92%)
- Uplifts revenue (84%)
- Cuts costs (79%)
You don’t have to lose customers or damage your franchise business’ reputation due to missed calls or a poor-quality answering service.
With Abby Connect’s dedicated team of human virtual receptionists + live chat technology, you can:
- Improve customer experience with every call or chat
- Convert more callers into customers
- Keep your existing customers happy and loyal to your brand
- Generate leads from web visitors
- Free up time for yourself and your busy staff to focus on other priorities
| Sign Up as Franchisor | Sign Up as Franchisee | Free Consultation |
The Abby Difference
Franchise Call Service That Improves Your CX
Your business is only as good as the service you provide. The first interaction customers often have with a franchise is through a phone call or live chat. Whether they’re asking for directions to one of your locations, looking for your hours of operations, or have questions about your products and services, it’s key that you make a good impression every time and meet your customers’ needs.
Hiring in-house receptionists can be expensive. But if you don’t have a dedicated professional answering your business’ calls, you could be losing customers to competitors and upsetting the customers you already have. By partnering with Abby Connect, you gain the dedicated professional receptionists you need at a fraction of the cost.
What You Get with Abby Connect
- Our Receptionists Know Your Business – You provide all the details of your business as well as how you would like your calls answered. When your customers speak to an Abby receptionist, they will believe the receptionist is sitting in YOUR office.
- A Custom Portal – Abby’s client portal allows you to track your call volume, measure growth, and gain valuable insights into what your customers care about at every franchise location (calls are recorded and automated transcripts are available for every call).
- Time to Focus on Other Business Needs – With our receptionists handling calls for you, you have the time, energy, and concentration to focus on meetings your customers’ needs, innovation and business growth, and working on other operational efficiencies to keep your franchise running smoothly.
- Reduced Staffing Costs – Partnering with Abby reduces your in-house staffing costs, allowing you to put that money where you need it most.
Abby’s Virtual Receptionists Take Your Call Service to the Next Level
Every franchise location has different needs when it comes to call volume. With different packages, you can customize your virtual receptionist needs and scale your package as your business grows. Ready to get started? Sign up for Abby’s franchise service through one of the links below.
| Sign Up as Franchisor | Sign Up as Franchisee | Free Consultation |
Franchise Answering Service Frequently Asked Questions
What is a franchise call answering service?
Abby Connect’s franchise call answering service offers virtual receptionist and live web chat solutions tailored for franchise businesses. We provide support for both individual franchise locations and multiple sites. Franchisors can register with Abby Connect and subsequently enroll any or all of their franchise locations. Additionally, franchisors have the option to monitor call volume across their franchise network.
Can a franchisee enroll independently?
Yes, individual franchisees can fully benefit from Abby’s phone answering services on their own. Franchisees who sign up two or more locations within a 30-day period are eligible for preferred pricing. Franchisees are encouraged to collaborate with their franchisor to facilitate onboarding with Abby.
Must all franchise locations enroll simultaneously?
No, Abby accommodates both single and multiple franchise locations. We are flexible and can onboard franchise locations at different times based on your needs.