The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.
A blue line, solid on the right and transitioning to a dotted line on the left, slopes downward across a white background—visually representing the decrease in inbound calls.
A horizontal zipper, partially unzipped from the left, with blue teeth and slider resembles a virtual receptionist—its pull angled upward on the right side, while the rest of the zipper remains closed.
A blue outlined triangle with one side formed by a series of small dots, while the other two sides are solid lines—symbolizing inbound calls—is displayed on a white background.

We Are Abby

Abby Connect is a U.S.-based answering service that embodies the warmth and professionalism of a dedicated member of YOUR team, always ready to help. Abby has been serving the communication needs of businesses like yours for 20 years.

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OUR MISSION

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BEHIND THE NAME

The name “Abby” was chosen to symbolize the friendly, approachable

nature of the brand

– think of Abby as the receptionist who always greets you with a smile and remembers your name.

Abby’s AI receptionist answers calls with a human-like conversational tone that understands and adapts to your callers’

needs.

AI that provides affordable

customer care without sacrificing quality service. Unlike traditional phone answering systems that irritate callers and waste their time, Abby’s AI receptionist answers with a human-like, conversational tone that understands and adapts to your callers’ needs.

“Abby” represents the heart and soul of Abby Connect: a caring, attentive, and highly professional presence that makes every customer feel valued and heard. Whether it’s answering customer calls, scheduling appointments, or responding to inquiries, Abby ensures that businesses never lose that personal touch with their customers.

The “Connect” in our name reflects our belief that no matter what industry you’re in or how large your business grows, personal connection will always be the key to success. Our team of expert receptionists is trained to represent your brand with warmth, professionalism, and reliability, helping you build lasting relationships with your customers.

White text on a blue gradient background reads Abby CONNECT, with a curved line under CONNECT suggesting a smile or connection, perfectly reflecting what makes about Abby Connect unique.

Our CORE VALUES

Committed and Driven to Excellence

Always Do the Right Thing

Growth-Oriented Mindset

Have a Warm, Friendly, Positive Attitude

Take Ownership and Go Above and Beyond

Be Humble

Our Team

Happy Employees = Happy Clients

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At Abby, we believe that a great business starts with happy employees. That’s why we place a strong emphasis on employee satisfaction and growth. When our team feels appreciated and supported, they’re able to provide the highest level of service to our clients.  

Our team of receptionists is more than just a voice on the other end of the line—they are a dedicated extension of your business, committed to helping you succeed. THEY are “Abby”. By creating an empowering and supportive work environment, we ensure that Abby’s values are always reflected in the services we provide.  

We’re dedicated to providing businesses with the communication solutions they need to thrive while maintaining meaningful, personal connections with their customers. We are proud to offer reliable, U.S.-based call answering services supported by advanced technology that make every customer feel valued, ensuring businesses stay connected and grow with ease. 

Our STORY

Abby’s Story

Abby Connect is a family-owned business that has been serving the communication needs of businesses like yours for 20 years. Our founding family believes that exceptional customer service will ensure companies capture more opportunities and convert more prospects to clients. We maintain that having a tight-knit company culture that emphasizes team building and personal development will extend into creating a better service for clients.

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The Abby Way

We value our culture and encourage communication, growth, and teamwork by using our core values as a guide. We’re professional, reliable, and relatable. Our team knows that connecting and empathizing on a personal level is the foundation for establishing trust and confidence within callers. With this in mind, we invest our time in making sure we embrace the human connection within this world of technology. We are committed to providing incredible experiences to both our team and our clients by combining the power of human connection with the benefits of advanced technology.

Culture and employee satisfaction are of the utmost importance to us here at Abby Connect…

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Leadership Team

Nathan Strum

Nathan Strum

CEO

Gail Strum

Gail Strum

Culture Director

Racqul Pankau

Racquel Pankau

Director of Learning and Development

Lisa Snyder

Lisa Snyder

VP of Sales & Marketing

Marianne Mlechick

Marianne Mlechick

VP of Operations

Marlene Cosain

Marlene Cosain

Abby Way Co-Director

The Abby Difference

Abby is completely different from our competitors. From our solutions to our values, Abby sets the bar high. What makes us different?

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U.S.-Based, Bilingual Receptionists

Real people, fluent in English and Spanish, trained to represent your business with care. 

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Dedicated Teams

You’ll work with a small, familiar team that truly gets to know your business and customers. 

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Customized Call Handling

We follow your exact instructions, so every caller gets a consistent, on-brand experience. 

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Superior Sound Quality

Crystal-clear calls that sound like they’re coming straight from your office. 

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Seamless Integrations

Easily connect Abby with tools like Salesforce, Calendly, Google Calendar, and more to keep your workflow smooth.

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Smart, User-Friendly Technology

From AI receptionist, AI-assisted human receptionists, to real-time dashboards and mobile access, our tools keep you connected and in control.

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No Long-Term Contracts

Flexible plans that grow with your business—cancel anytime, no strings attached. 

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Award-Winning Support

Friendly, knowledgeable service whenever you need help or want to make changes.

Careers

Join Abby, Where Your Work Matters

At Abby, we believe in the power of quality customer service and the people who make that happen. As part of our team, you’ll play a key role in helping businesses grow while building a career you’re proud of. If you’re passionate about customer service and helping businesses thrive, are looking for a supportive environment, and want to make a real impact every day, we’d love to meet you.

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See the Process in Action

Whether you’re signing up for our human receptionists, AI receptionist, or live web chat, the Abby Proven Process makes the transition effortless. You’ll wonder why you didn’t do it sooner!

  Let’s show you how easy it is to get started—and why thousands of businesses trust Abby to handle their business calls.

Abby’s Story

Abby Connect is a family-owned business that has been serving the communication needs of businesses like yours for 20 years. Our founding family believes that exceptional customer service will ensure clients capture more opportunities and convert more prospects to clients. We maintain that having a tight-knit company culture that emphasizes team building and personal development will extend into creating a better service for clients.

Five people standing indoors in front of an archery target wall, smiling at the camera and holding bows—like a winning team all about Abby Connect. Numbered targets 14 to 17 are visible above their heads.
Two people sit across from each other in an office, each with a laptop. They appear engaged in conversation, with an empty conference room visible behind a glass wall.

Abby Connect’s CEO Nathan Strum’s entrepreneurial journey began early, learning the ropes of business alongside his parents, Gail and Jeff. From running a private charter airline to operating multiple bagel shops, the Strum family emphasized hands-on involvement and a strong work ethic, teaching their son the importance of dedication and respect in business.

In 2005, with a passion for innovation, the Strums launched TelAssistant, a receptionist service designed to support business owners with professional call answering. What started as a simple call-handling solution quickly evolved to include virtual receptionists and office space services, with a focus on customer connections and service excellence.

Gail, Nathan’s mother and the company’s first receptionist, set the standard for outstanding customer service. By building strong relationships with clients and going the extra mile, she helped drive customer loyalty and referrals—principles that would become the foundation of the company’s success.

In 2014, the company rebranded as Abby Connect, emphasizing its mission to make meaningful connections between businesses and their callers. The name “Abby” symbolizes the joy and warmth the receptionists bring to each interaction. Abby Connect’s unique approach to customer service, paired with a culture of team-building and personal development, ensures that business owners in every industry receive exceptional support. A focus on technological advancements that assist receptionists and business owners alike have allowed the company to expand its solutions and offer the highest levels of virtual receptionist services. 

Today, Abby Connect is a leader in the receptionist and customer service industry, proudly serving businesses of all sizes—from law firms to home service providers—across the U.S. and Canada. With a commitment to a people-first culture and a willingness to use advanced technology to enhance its answering service products, Abby remains focused on delivering unmatched customer care and helping clients succeed, now and into the future.

Abby Connect stands out by offering highly customized virtual receptionist solutions tailored to your business needs. You can choose the package and features that seamlessly integrate into your workflow, ensuring exceptional customer service and operational efficiency.

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