As a contractor, you’re busy and can’t answer every call. However, while a missed call here and there may not seem like a big deal, first impressions are everything.
When someone trying to book your service can’t get hold of you, they may not bother trying again. That’s why it’s essential to make sure every call is answered, even if you can’t get to the phone yourself.
Luckily, there’s a solution to help you impress callers, save time, and grow your business: small business receptionists.
A contractor live reception 24 hour answering service can help screen calls, take messages, and schedule appointments — freeing up your time to focus on other essential tasks. In addition, a friendly voice on the other end of the line can help put potential clients at ease and give them a positive impression of your business.
This blog post will explain how using Abby as your HVAC answering service, contractor answering service, or plumber answering service alternative can improve customer service and help you grow your business.
Contractors and Customer Service
The contractor business is notoriously difficult. Small margins, long hours, and stiff competition make it hard to get ahead. And yet, some contractors do manage to thrive. What sets them apart? In many cases, it comes down to customer service. Double down on your customer service, improve the customer experience, and watch your business explode with growth.
Delight your customers with prompt responses, quality workmanship, and fair pricing, and they’ll recommend you to their friends and family. Soon, you’ll be swimming in a sea of new business.
What Are You Leaving on the Table?
It’s easy to get caught up in the day-to-day and lose sight of the big picture. It’s important to step back periodically and ask yourself what you could be doing better. Are there opportunities you’re missing out on? What are you leaving on the table that could expand your business into its next big growth spurt?
For every customer or client you impress, that’s one more person to spread the word about your business and champion your service. So if you’re not already doing so, make sure you’re giving 110% every time. That extra effort can make all the difference in the world when it comes to growing your business.
Think about ways to go above and beyond for your customers or clients. Maybe it’s going the extra mile to solve a problem or offering a referral discount. Whatever it is, make sure you’re always looking for ways to impress your customers. It could be the key to taking your business to the next level.
(Related Post: It’s Time for Contractors and Home Service Companies To Get Serious About Customer Service and Better Phone Practices)
The Importance of a Always Live Receptionists
Few things are more frustrating than having an in-home emergency and being unable to reach a live person to help resolve the issue. Whether it’s a broken appliance, a clogged toilet, or a heating or cooling system on the fritz, the last thing customers want is to leave a voicemail and wait for a callback. Unfortunately, this is often the reality when dealing with contractors.
That’s why contractors need something more reliable than a contractor or HVAC answering service. Having a live receptionist means that a live person is always available to take calls and help resolve issues. Customers can avoid further frustration and stress and get their problems resolved as quickly as possible.
(Related Post: Keeping Customers Cool: The Value of Live Receptionists for HVAC Companies)
Small Business Receptionists to Grow Your Business
A contractor’s business is only as good as its receptionists. After all, they are the first point of contact for potential customers.
That’s why Abby Connect is the perfect choice for your business. We are the most reliable live receptionist in the industry, and we’re dedicated to providing superior customer service.
For example, you’re a plumber, and you’re great at what you do. But, answering the phone all day can be time-consuming, and it’s hard to keep up with demand.
Chances are you’ve had this problem before — too many missed calls, frustrated customers, and an overflowing voicemail box.
Abby Connect’s live receptionist services are the true answer to others’ plumber answering services. With our 24/7 live receptionist team, you’ll never miss another call again. We’ll answer your phones professionally and convert more callers into paying customers.
Also, you can read more on 24 hour answering service to get more satisfied customers.
If you’re ready to see what a difference Abby can make, sign up for our FREE 14-day free trial to experience the business advantages of partnering with our award-winning receptionists.
