The image shows the Abby Connect logo, with the word Abby in large blue letters above the word CONNECT in smaller blue letters, and a curved line beneath Abby.
A blue line, solid on the right and transitioning to a dotted line on the left, slopes downward across a white background—visually representing the decrease in inbound calls.
A blue outlined triangle with one side formed by a series of small dots, while the other two sides are solid lines—symbolizing inbound calls—is displayed on a white background.

Insights to Keep You Connected and Growing

Welcome to the Abby Connect Blog—a dedicated space for businesses looking to elevate their client communication and streamline daily operations. This is your go-to resource for smart strategies, practical tips, and expert insights on customer experience, call handling, and business growth.

White text on a blue gradient background reads Abby CONNECT, with a curved line under CONNECT suggesting a smile or connection, perfectly reflecting what makes about Abby Connect unique.
Debunking AI Receptionist Myths

AI Receptionist Myths Despite the growing popularity of AI receptionists—also known in the industry as a phone receptionist, voice agent, or AI front desk—several myths and misconceptions still surround this technology. Let’s debunk some of the most common myths to help you understand...

Illustration of a man on a call, a smartphone in the center, and a woman with a headset, representing customer service. Icons for email, phone, and chat appear, with Abby Connect logo in the top left corner.
Abby Virtual Receptionists vs. Automated Phone Answering Services
Illustration of a person sitting at a desk using a laptop for a video call with another person shown on the screen. A speech bubble indicates conversation. There is a potted plant beside the desk.
Email Is Dying: Bringing Back the Phone Call
Illustration of a woman with a headset working on a laptop, surrounded by icons for 24/7 service, a calendar, and a user profile. Abby Connect logo appears in the top left corner on a purple background.
8 Communication Best Practices
Illustration of a female doctor holding a clipboard on a computer screen, with a shield and checkmark symbol, a five-star rating, and the Abby Connect logo on a purple background.
How an Answering Service Can Improve Patient Experience in Your Dental Office
Illustration of a person with a headset on a computer screen, surrounded by three smaller people working and chatting, with the Abby Connect logo in the top left corner on a purple background—perfect for celebrating Launch Day!.
10 Productivity Tips for Small Businesses
An illustrated dental receptionist sits at a desk labeled Dental Reception, smiling at a woman giving a five-star rating. A checked shield icon, the Abby Connect logo, and a Dental Answering Service sign are also visible.
5 Advantages of Having a Dental Answering Service
A series of blue dots, reminiscent of tracking inbound calls, form a diagonal line from the top left, meeting a sharp angle where a solid blue line extends right and down against a black background.

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