The New AbbyGo is Here! Have You Signed Up or Signed In?

The new AbbyGo app and web portal are here and packed with LOTS of great new features and innovation! We developed industry-leading technology in direct response to our users. And now you get to reap the benefits. 

So, what are you waiting for?  

With the new AbbyGo mobile app and web portal you get more control (and who doesn’t want more control?). You’ll have more control over your costs. More control over your time. More control over quality. Which means more control over your business. And all with just the tap of your finger or the click of your mouse. Getting more has never been so easy! 

Here are the Top 5 New Features Delivering More to Your Business: 

Simplified Status Updates 

We know you’re busy and we know you need uninterrupted focus time. You don’t have time to wait on hold, or compose an email just to explain how you want your calls to be handled. Especially when it can change on the fly.  

With Abby’s new status feature there’s an On/Off button for your calls. Want calls transferred to you? Great! Click, “Taking Calls.” In important meetings or on vacation? No worries! Click, “Not Taking Calls.” It’s that easy! 

Do you need to update your status for a specific amount of time? We’ve got you covered. Select preset times, until further notice, or create a custom timeframe. Your calls will return to your prior selected setting once you’re done. 

It’s a breeze, so you don’t even have to call in or email us. It’s the most simplified way to update your status whenever, wherever. 

Dashboard 

We all love dashboards! And now you can reap all the benefits of having one in your web portal and AbbyGo app. Your dashboard gives you total visibility into what’s going on in your business. Stress-less with everything that’s important to you in one spot. You’ll never be left wondering what’s going on. 

Your dashboard gives you insights to your: 

  • Usage 
  • See exactly how many minutes and chats you’ve used in real-time. 
  • Recent Activities 
  • Just miss a call or want to listen to a voicemail from earlier in the day? It’s right there when you log in! 
  • Trends 
  • Have your calls increased or decreased? Did your marketing campaign drive more leads to your website to chat? See trends at a glance to quickly check the pulse of your business.  
  • Team 
  • At Abby Connect you get a dedicated team – a true extension of your business. And you can find your Customer Success Manager and Receptionist Development Leader from your dashboard – putting a face to a name. 
  • Even Refer a Friend! 
  • Do you know a colleague who could benefit from Abby Connect’s service? Wonderful! And now it’s easier than ever to refer a friend to Abby in your portal and app. 

Account Usage Notifications 

With any service, there’s always that nagging feeling of, “How many minutes have I used? Am I running out of minutes?  With our new usage notifications, you’ll never wonder about usage again. 

Even though this feature is currently only in the web portal, it’s easy to access on a mobile device and once it’s set up, you’ll start regularly receiving notifications in your inbox. Set it and forget it. 

With our new web portal, you can set up notifications, so you’re never surprised.  

Global Search 

Thanks to Google, we’re accustomed to global search as a part of our lives, and it’s about time a receptionist service app and portal had global search. Abby Connect is offering this industry-leading functionality with our new app and portal. 

You don’t have time for filters, because you’re left sifting through a list to find a needle in a haystack. And let’s be honest, you’ll probably give up before you find it. We know your time is valuable. Find communications for a specific caller, number, anything you can enter in the search bar. Type, enter, find. It’s that simple. 

It takes a lot to run a business and having to search for client information and interactions shouldn’t take a long time, so we made it easier for you to look it up. 

Activity Rating 

We’ve simplified the feedback process so it’s quick and easy on your end. You literally have fast, real-time feedback at your fingertips. Did your receptionist really impress a caller? Did a call not go as expected? Select a rating and submit feedback directly to your Customer Success Manager in the portal or app for them to investigate the situation. After all, we’re here to make sure your business is running smoothly, and we welcome feedback at any time. 

Whenever you want to ask a question or share some quick feedback with your Customer Success Manager, it’s simple! Select the Send Feedback feature to send your thoughts in real-time. 

Simplify your business today! Sign up or sign in – you’ll be less stressed in no time. 

Have questions and are NOT an Abby customer yet? Click here to connect with our sales team. 

Have questions and ARE one of our amazing customers? We’re here to help! Click here to schedule with your Customer Success Manager.  

Or just give us a call (877-303-5757) – we love connecting with you! 

Written by

Racquel Pankau

Racquel Pankau

Racquel's journey began as one of the first Abby receptionists, the most important role at Abby Connect. After 12 years, Racquel has helped grow the company by performing various roles from IT support to hiring, training, staff development, and culture. Today, she is the Thought Leadership Director. Racquel is a published blogger, educational content writer, and speaker for Abby Connect. It’s her absolute pleasure to educate others on the Abby Way, a lifestyle if you will. This includes being warm, welcoming, a bit perky, and having a givers mindset when applied in business helps deliver exceptional customer experiences that lead to growth, customer loyalty, and amazing reviews.

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