I own a dental practice and we use Abby Connect as a solution to my receptionist not being able to answer the phone.
Without Abby Connect, we would be losing these people to other dental offices. Now, we’re able to retain them.
I had a different live answering company before and Abby is far better, it’s not even close.
I’ve tried other answering services in the past. Some were bad. Some were good, but Abby Connect is by far the best.
There’s been a huge reduction in stress for me and it has really helped me to focus on what’s important rather than what’s not important.
We chose them based on reputation, price, and service offerings. Their attention to detail and timely communication are most impressive.
A Team Dentists Trust and Recommend
Customized Client Intake
Custom Answering Hours
Dedicated Receptionist Team
Call Announcement & Transfer
Dedicated Success Manager
Custom Transfer Tunes
Call & Text from App
Abby Connect helps you deliver exceptional customer experiences for your Spanish-speaking callers as well. Every Abby Connect team features bilingual receptionists who help build trust and confidence with your Spanish-speaking dental patients from their very first call to your practice.
We don’t expect your intake needs to be the same as the next practice. Customize what information we gather, so we can ensure you have everything you need to qualify, prioritize and assist your patients!
We are always open! Your team of receptionists can be available whenever you need them. Whether you require standard business hours, 24/7/365, or somewhere in between, we are here for you and your callers.
No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly be an extension of yourself and your office team!
Don’t get caught off guard with a call you didn’t want. Your team of receptionists will screen all your calls. We will announce who is calling and why, and you can either accept or decline the call! Never take a call you don’t want!
We take all the hard work out of your dental office receptionist operations. You will have a single person overseeing your Abby Connect account, who you can contact directly, and a Team Lead for your receptionists who help implement changes quickly and ensure your callers are receiving top-quality care.
Prefer voicemails over written message? Not a problem! We offer custom voicemail solutions included in your plan. You can have one general voicemail box, or a box for each staff member. The choice is yours! We also offer voicemail transcription through IBM Watson.
Express yourself and your company through custom transfer tunes. Want to sound more professional, or more fun? There’s surely a tune that fits you. You can choose one of our default tunes, or bring your own!
Clients and callers typically have questions. When you or your staff is not to provide all the details, don’t let your caller get frustrated waiting for answers. Your receptionist team can have information about common questions asked on hand to better help your clients and offer a much better customer experience.
The AbbyGO Mobile App allows you to make and manage your calls from anywhere! With the tap of a button, you can review your calls and receptionist messages in real-time, set your availability and call handling, make free outgoing calls from your business phone line, and send and receive texts. Managing your practice’s phone calls remotely or on-the-go has never been easier.
Your call volume doesn’t dictate your company size. No matter what plan you are on and the size of your practice, we can help. There is no limit to the number of team members you can have as contacts on your account and who can receive calls and communications from your receptionist team.
Have the flexibility to schedule multiple one-time or recurring live call handling rules on your account.
Saving Dental Offices Time & Money
Our dental office answering service comes loaded with services, so that you can focus on caring for your patients and growing your dental office. No more wasting time to focus on mundane and day-to-day office tasks.
With the money and time you save, you can deploy your resources to things that matter the most, like treating patients to maintain or restore oral health. Opt for our dental answering service and notice how quickly your office becomes agile and efficient.
Services Tailored to Your Dental Office
Every dental office operates in a different context, and our solutions are always tailor-made and customized to each office’s needs. Right from the frequency and timings of the calls received, we can customize the style and content of the calls.
- Service Customers in Both Spanish and English
- Trained on Your Service Offerings
- Obtain Accurate Information on the First Call, Not the Return Call
24/7 Live Answering Service for Calls & Live Chat
Don’t let your patients hang up and call your competitors. Being available is important for improving your dental office’s customer experience especially in the fast-paced, competitive world we live in.
We want to ensure that you never miss a call or live chat again, which is why we offer custom answering hours. From standard business hours to 24/7/365, our virtual receptionists are answering your calls and live chats when you need them.
Trust Your Calls & Live Chat with the Best Live Answering Service
Represent your dental office right with the most professional and reliable virtual receptionists in the industry. There are plenty of options, but Abby Connect is the best dental answering service.
- All Receptionists Attend Weekly 1-on-1 Meetings
- Success Manager’s & Receptionist Development Leaders Ensure Top Quality
- Our Focus is Non-Stop Customer Care
Working with Abby Connect has been extremely positive. When we are not here and patients call, they’re able to pick up the patient’s information and send it to us through email. So without Abby Connect, we would be losing these people to other dental offices. And now, we’re able to retain them.
DENTAL OFFICE ANSWERING SERVICE
Simple Pricing Built for the Dental Office
Start When You Are Ready.
No Contracts. Ever.
DENTAL OFFICE ANSWERING SERVICE
Everything You Need to Know About Dental Answering Services
Receptionist Minutes begin from the time the call rings into our system and end when the call is transferred, or disconnected. They are billed and calculated in 30-second increments with calls rounded up to the nearest 30-second mark. The calculations exclude any potential hold time and message composition time, and you also won’t be charged for any call under 6 seconds!
With pleasure! During your chosen service hours, one of our wonderful virtual receptionists will answer each and every call in a sparkling, lively and inviting tone.
No one likes to reach a call center. This is why we only have a small, dedicated team of receptionists answering your calls. You and your callers will become very familiar with the receptionists answering your calls, as they will with you. They soon will truly become an extension of yourself and your business. Each team consists of 5-7 receptionists. The number of teams you are assigned will depend on how long you need us to be available:
- Standard Business Hours – 1 Team
- Extended Hours – 2 Teams
- 24/7 – 3 Teams
Yes, fluently! Many of our receptionists are fully bilingual in English and Spanish, and are able to flawlessly handle your calls in either language. Every team features at least 2 bilingual receptionists who help build trust and confidence with your Spanish-speaking callers from their very first call.
Need to confirm your appointments for the following workday? Have vital information you need to gather or relay to a client? Abby Connect virtual receptionists can help lighten your load. These calls are billed along with your monthly plan, and use your phone number as the outbound caller-ID. Our receptionists are able to make 8 outbound calls per hour and will respond to you with the outcome of each call.