LAW FIRM ANSWERING SERVICE
Better Than Your Typical Lawyer Answering Service
Convert more callers and website visitors to new clients and free up your legal staff with a dedicated team of trained human virtual receptionists backed by automation technology!
I’ve received unsolicited compliments on the quality of our receptionist since we started using Abby Connect.
Their customer service is fantastic. I haven’t worked with another company that’s as responsive as them.
Abby Connect is something that distinguishes me from my competitors.
It allows me to shut off my phone and focus on writing a brief knowing that my clients at least have a person to talk to when they call.
Partnering with Abby has been incredibly positive. Everyone has commented on how personable my staff or the receptionist is.
I love the service. It helped free up a lot of my time. Whenever any of my clients call, they get a friendly person or a friendly voice.
They don’t sound like the typical reception service that I’ve used in the past. Abby is super cost-effective and I’ve recommended them highly.
I’m a solo person in here and they’re very vital for my business when I’m not here doing other things for the business.
I had a different live answering company before and Abby is far better, it’s not even close.
A Team Attorneys Trust and Recommend
Dedicated Receptionist Team
Appointment Scheduling
Bilingual Receptionists
Custom Call Handling
Abby Proven Process & Dedicated CSM
Abby Intelligence
Answer FAQ's
Call & Text from App
Increase Your Billable Hours
Reclaim your billable time with a dedicated team of 5-10 virtual legal receptionists at a fraction of the cost of a full-time hire. Your dedicated law firm answering team will answer, transfer, take messages, schedule meetings, do intake, answer FAQs, screen calls, and more—saving you time and money so you can focus on your billable work!
Customize Your Call Handling
We don’t believe in popcorn answering, where random receptionists answer your calls and read a script. Instead, with Abby Connect’s lawyer answering service, you get a dedicated team who knows your firm. Every single Abby client gets:
- Customizable or 24/7 answering hours
- Custom greetings, FAQs, and client intake
- Proactive support and ongoing account optimization
- Custom screening, routing, and transfer instructions
Take Control of Your Workflow
Your Abby service plugs right into the tools you already use. We have out-of-the-box integrations with Clio, Clio Grow, Lawmatics, and Hubspot. If you need something custom, no worries. Our Solutions Engineer can help! We’ll set up custom integrations through Zapier or your own forms so you can get the information you need, where you need it.
Success in the Palm of Your Hand
With our cutting-edge technology we turn human receptionists into super-humans. You can use the AbbyGO App and Abby Portal to track your calls, messages, and scheduled appointments. And our receptionists utilize our proprietary Abby Intelligence technology to provide you with proactive account recommendations, AI-generated call summaries and transcripts, and call sentiment scores.
With trained humans and powerful technology, we turn your phone line into a case-generating, client-happiness machine.
“I hear from other lawyers and clients that the person who answered my phone was wonderful”
When I was getting ready to fire my old service, I did some research on the internet and Abby Connect kept popping up in my search results. Abby has been very reliable and they follow my instructions. They do what they say they can do and I pay them a premium for 24/7 coverage while the other company overpromised and under-delivered…
Abby’s principal job is to answer my phone promptly, pleasantly and get me information so that I could get back to the people. They do it 24/7/365 which is what I need. In exchange, I pay them a hefty fee but I don’t burden the receptionist with doing client intake or asking a thousand questions because it is better for me to sift through that. I try to be a low maintenance client and they are fairly responsive. So, once they set up, the process was over. I had a few clarifying questions but I try not to bother them and I don’t want them to bother me. I just pay them for what they do. Abby Connect is something that distinguishes me from my competitors. I want people to like me and I got two compliments on my receptionist since I have been with Abby. I highly recommend them.
LAW FIRM ANSWERING SERVICE
Simple Pricing Plans Built for the Law Firm
Start When You Are Ready.
LAW FIRM ANSWERING SERVICE
Everything You Need to Know About Our Lawyer Answering Services
How do I receive my messages?
Receive your messages where you want them. We can email them, send them as a text message (SMS) to your phone, and even send them as a pop-up notification to the AbbyGO mobile app. We can also send them to multiple contacts in your company if you so choose.
Can I have my calls recorded?
We have revamped our call recording capabilities! Everyone now has the option to add call recordings to their account. This feature does require (by law) a quick message to callers that the call will be recorded. To activate call recording, reach out to your account manager or email [email protected].
What if I’m unavailable to take the call?
That’s what we’re here for! Whenever you are unavailable, Abby Connect virtual receptionists can take a message to send to you, offer callers your voicemail box, or try another contact you’ve designated at your organization. Psst, we can also transcribe your voicemails and send them directly to your inbox. Regardless of the method, we’re here to be customized to your business needs. There are a lot of different options – just ask!
Do you have a mobile app? Where can I manage my account?
Yes, with the AbbyGO Mobile App, you will be able to manage your business calls and update your receptionist team as to your availability and call routing on-the-go. Our app also lets you call and text from your business phone, check your minute usage, and update your payment methods. For all other settings, our online Account Portal can be accessed from any computer or mobile device to review more details from your account including call logs, call recordings, messages logs, contacts, invoices, and more.
Can your virtual receptionists submit information to my CRM?
Abby Connect can send messages about your calls and caller information via email, text message, and AbbyGO mobile app. We customize your intake process and make sure we collect everything you need. We can also send that information directly into some CRMs directly or through our Abby Connect Zapier Integration. Review our Integrations and speak to your contact at Abby Connect for more information.
