Best Biz Virtual Receptionist
Best Biz Virtual Receptionist

Abby Connect Wins Silver in 11th annual Best in Biz Awards

Abby Connect has been named a silver winner in the Company of the Year BtoB category in Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. 

Founded in 2005, Abby Connect has grown to become the premier virtual receptionist and answering service provider for small businesses in the US and Canada. Collaborating and innovating with each one of its clients, Abby Connect has evolved the standards of the business services industry with its mission to convert more callers into customers and revolutionize the small business customer experience. 

2021 marked the 11th annual Best in Biz Awards and, following the havoc wreaked by the global pandemic, resoundingly confirmed that American business is back and strong than ever before. The 11th annual program saw intense competition among more than 700 impressively strong entries from public and private companies of all sizes and spanning all geographic regions and industries in the U.S. and Canada, ranging from some of the best-known global brands to the most innovative start-ups and irrepressible local companies. This year’s judges were impressed with the winning companies’ resilience and adaptability that allowed them to turn challenges of the past 20 months into remarkable growth numbers, their exemplary dedication to their customers in matters small and large, and particularly, many winners’ efforts to maintain and deepen their commitment to the environment and local communities.  

“We are extremely proud to be recognized as the silver recipient of the 11th annual Best in Biz Awards category, Company of the Year BtoB. For us at Abby Connect, we always put forth the dedication and passion to serve as an extension of our client’s businesses through every department. Our company is honored by this achievement and we will continue to deliver on our promise to revolutionize our client’s customer experiences.” – Melissa Monterrosa, Manager of Customer Success of Abby Connect. 

Since the program’s inception in 2011, winners in the Best in Biz Awards have been determined based on scoring from independent judging panels assembled each year from some of the most respected national and local newspapers, TV and radio outlets, and business, consumer, technology and trade publications in North America. Combining top editors’ and reporters’ unparalleled experience and expertise with the objectivity inherent in the journalistic ethos and further enhanced by the breadth of outlets represented, Best in Biz Awards judging panels are uniquely able to determine the best of the best from among the hunters of competitive entries. The 2021 judging panel included, among others, writers from the Associated Press, Barron’s, Consumer Affairs, Inc., USA Today, and Wired. 

“This year’s entries were of exceptionally high caliber,” said Joseph Pete, Times of Northwest Indiana, judging this third Best in Biz Awards program. “Any would have been deserving of recognition and any could have won were it not for the high level of competition. The entries displayed an impressive list of accomplishments as well as quantifiable achievement.” 



Best in Biz Awards 2021 honors were conferred in 100 different categories, including Company of the Year, Most Resilient Company, Fastest-Growing Company, Most Innovative Company, Best Place to Work, Customer Service Department, Executive of the Year, Finance Executive, HR Executive, Most Innovative Product, Enterprise Product, Best New Product, App, CSR Program, Environmental Program, Website and Newsletter of the Year. For a full list of gold, silver, and bronze winners in Best in Biz Awards 0221, visit 

About Abby Connect 

Abby Connect is a family-owned business well known for its full feature set tailored to businesses that provides support to save staff hours at the end of the week from mundane office tasks. Its dedicated virtual receptionists serve businesses in law, accounting, real estate, home services, and more. With its proprietary development program, Abby Connect’s #1 rated virtual receptionists is trained to provide professional and personable customer experiences to impress callers and help grow your business. 

About Best in Biz Awards 

Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reports and editors from top-tier publications from North America and around the world. Over the years, judges in this prestigious awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 100 categories, including company, team, executive, product, and CSR, media, PR, and other categories. For information, visit http:/// 

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